Refund policy

Cozystride (Cozystride.us)
Last updated: October 19, 2026

Thank you for shopping at Cozystride. We want you to be happy with your purchase. If you’re not, this policy explains how returns, exchanges, and refunds work.

1. Return Window

You have 30 days from the date your order is delivered to request a return. Requests made after 30 days will not be accepted.

2. Eligibility

To qualify for a return, your item must:

  • Be unused, unworn, and in the same condition you received it
  • Be in its original packaging, with all tags and accessories attached
  • Include proof of purchase (order number or receipt)

3. Non-Returnable Items

The following cannot be returned:

  • Gift cards
  • Final sale or clearance items (clearly marked at the time of purchase)
  • Items that have been worn, washed, altered, or damaged after delivery
  • Personalized or custom-made items, unless defective

4. How to Start a Return

  1. Email us at contact@cozystride.us or call 708-312-6262 within 30 days of delivery.
  2. Include your order number, the item(s) you want to return, and the reason for the return. For damaged or incorrect items, please attach photos.
  3. We will reply within 1–2 business days with approval and return instructions.
  4. Ship the item to the address below. Please do not send items back without our approval.

Return Address:
Cozystride
468 Slalom Way
Santa Rosa Beach, FL 32459
United States

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.

5. Return Shipping Costs

  • Change of mind / wrong size / no longer needed: The customer is responsible for return shipping costs. Original shipping fees are non-refundable.
  • Damaged, defective, or incorrect items: Cozystride covers return shipping. Contact us within 7 days of delivery with photos so we can arrange a prepaid label or reimburse your shipping cost.

We do not charge restocking fees.

6. Refunds

  • Once we receive and inspect your return, we will email you to confirm the result.
  • Approved refunds are issued to your original payment method within 5–7 business days of approval. Your bank or card issuer may take an additional 5–10 business days to post the credit.
  • Shipping charges are refunded only if the return is due to our error (damaged, defective, or incorrect item).
  • If your return is rejected (for example, because the item was used or damaged), we will notify you and may send the item back at your expense.

7. Exchanges

We’re happy to exchange an item for a different size or color, subject to availability. Contact us at contact@cozystride.us with your order number and the item you’d like instead. If the item is unavailable, we’ll issue a refund.

8. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or not what you ordered, please contact us within 7 days of delivery with your order number and clear photos. We will provide a replacement or a full refund, including original shipping, at no extra cost to you.

9. Order Cancellations

You may cancel an order before it ships by contacting us at contact@cozystride.us. If the order has already shipped, you can return it under this policy once it arrives.

10. Late or Missing Refunds

If you haven’t received your refund after the timeframe above:

  1. Check your bank account or card statement again.
  2. Contact your card issuer, as processing times vary.
  3. Contact your bank.
  4. If you still haven’t received it, email us at contact@cozystride.us and we will investigate.

11. Lost or Undelivered Packages

If your tracking shows delivered but you haven’t received your package, please check with neighbors and your household, then contact us within 7 days. We will work with the carrier to resolve the issue and, if the package cannot be located, send a replacement or issue a refund.

12. Chargebacks and Disputes

We encourage you to contact us first so we can resolve any issue quickly. Please allow us the chance to fix the problem before filing a dispute with your bank or payment provider.

13. Contact Us

Cozystride
468 Slalom Way, Santa Rosa Beach, FL 32459, United States
Email: contact@cozystride.us
Phone: 708-312-6262