Shipping policy

Last updated: October 19, 2026

Thank you for shopping at Cozystride. This Shipping Policy explains where we ship, how long delivery takes, and what to do if there is a problem with your order.

1. Shipping Locations

We currently ship only within the United States. We do not ship internationally. This includes all 50 states, though delivery to Alaska, Hawaii, U.S. territories, and APO/FPO addresses may take longer. We cannot ship to P.O. boxes for some carriers, so please provide a street address where possible.

2. Free Shipping

We offer free standard shipping on all orders within the United States. No minimum purchase is required. The shipping cost is shown as $0.00 at checkout.

3. Order Processing Time

• Orders are processed within 1 to 2 business days after payment is confirmed.
• Business days are Monday through Friday, excluding U.S. federal holidays.
• Orders placed on weekends or holidays are processed the next business day.
• During peak periods (sales, holidays), processing may take slightly longer. We will contact you if there is a significant delay.

4. Transit (Delivery) Time

• Once your order ships, standard delivery takes 2 to 5 business days.
• Total time from order to delivery is typically 3 to 7 business days (processing plus transit).
• Delivery times are estimates, not guarantees. Carrier delays, weather, holidays, and other events outside our control can affect delivery.

5. Shipping Confirmation and Tracking

When your order ships, we will email you a confirmation with a tracking number and a tracking link. Please allow up to 24-48 hours for tracking information to update after you receive the email. You can also contact us with your order number to check the status.

6. Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or delivered to an incorrect address provided by the customer. If you need to change your address, contact us at contact@cozystride.us as soon as possible. We can only update the address before the order ships.

7. Multiple Items and Split Shipments

If you order more than one item, your products may ship separately and arrive on different dates. You will receive tracking information for each shipment. You will not be charged extra shipping for split shipments.

8. Delayed Orders

If your order has not arrived within 7 business days of the order date, please email contact@cozystride.us with your order number. We will contact the carrier, investigate, and help resolve the issue.

9. Lost, Stolen, or Undelivered Packages

• If tracking shows “delivered” but you have not received your package, please check around your property, with neighbors, and with your household.
• If you still cannot find it, contact us within 7 days of the delivery date.
• We will work with the carrier to investigate and, if the package cannot be located, we will send a replacement or issue a full refund.

10. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos. We will send a replacement or issue a refund as described in our Refund & Return Policy.

11. Returned or Undeliverable Packages

If a package is returned to us because of an incorrect or incomplete address, or because it was not claimed, we will contact you. We can reship the order once you confirm your address, and additional shipping charges may apply for reshipment. If you prefer, we can issue a refund minus the original shipping cost paid by us.

12. Customs, Duties, and Taxes

Because we ship only within the United States, no customs fees or import duties apply. Sales tax is calculated at checkout where required by law.

13. Shipping Carriers

We ship with trusted carriers such as USPS, UPS, FedEx, or other regional carriers. We choose the carrier based on your location and package size.

14. Contact Us

For any shipping questions:

Cozystride
468 Slalom Way, Santa Rosa Beach, FL 32459, United States
Email: contact@cozystride.us
Phone: 708-312-6262